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Integrating Webex (Service App)

Integrating Webex with GetReal requires both a service

Integrating deepfake protection into your Microsoft Teams environment enhances the security of your video conferences by detecting and notifying you of impersonation attacks in real time. 

Configuring the integration is broken into three steps. They are as follows:

  1. Provide your Org.id to the GetReal team so your tenant can be provisoned. It can be found under Accounts > Organization Profile. This ID will be used to setup your tenant
  2. Create a Webex Service App
  3. Create a Webex Embedded App

Creating a Webex Service App

  1. Log in to developer.webex.com
  2. Under your user icon on the top right select My Webex Apps
  3. Create a New App
  4. Select Service App
  5. Name the app "GetReal Trust Advisor"
  6. Upload the GetReal Logo (click here to download)
  7. Set the following description "The GetReal Trust Advisor automatically detects signs of deepfakes and identity spoofing. It helps verify that participants are real and authentic, giving you added confidence during interviews, meetings, or sensitive conversations."
  8. Select the scopes listed below. There should be 7 permissions in all, including spark:kms after you add them. When counting the permissions before clicking add service app you will see 15 you have directly selected. After you will see the full 7.
    1. spark:all
    2. meeting:recordings_read
    3. meeting:participants_read
    4. meeting:preferences_read
    5. meeting:transcripts_read
    6. identity:people_read
    7. meeting:schedules_read

  9. Creating the app will generate a client ID, client secret and App ID, store all this information now

  10. Navigate to the control hub, admin.webex.com
  11. Under Apps, navigate to Service App
  12. Scroll to the app you just created (note the search box does not leverage the App Name so do not use it)
  13. Click on it and toggle the Authorized button on
  14. Navigate back to your service app
  15. There will now be an Authorized Organizations section
  16. Select your org from the drop down, then submit your client secret, this should return an access token as well as a refresh token
  17. Open the GetReal platform at app.getreallabs.com and navigate to the integrations page
  18. Submit the Client ID, Client Secret, and Refresh Token for the integration

Troubleshooting and FAQ

If you encounter issues getting logged in to the app, please try the following:

  • In the Webex client under Help → Health Checker → Reset. This clears cached auth bits used by the app and fixes a surprising number of OAuth/popup issues. Then try the activation again. Webex Help Center+1
  • Fully sign out of the Webex client, close the client, then relaunch and sign in again. If the app hangs at idbroker.webex.com, a system restart is a known fix. Webex Help Center
  • Clear the Webex app cache (this is different from browser cookies). Webex has an official guide for clearing cache/reset on Windows & Mac; follow those steps, then retry activation. Webex Help Center